1. Information We Collect
We collect information you provide directly — name, contact details, pickup and destination locations, payment information, and any special instructions you share when reserving a vehicle. We also collect technical information when you visit our website (IP address, browser type, pages viewed) and limited location data during active journeys for service quality and safety.
2. How We Use Your Information
We use your information to fulfill your reservations, communicate with you, process payments, improve our services, comply with legal obligations, and — only with your consent — send occasional updates about new services.
3. Sharing & Disclosure
We never sell your personal information. We share data only with our chauffeurs and dispatch team as required to fulfill your booking, with payment processors and accounting providers under confidentiality, and when required by law.
4. Data Security
We maintain industry-standard administrative, technical, and physical safeguards. Payment information is processed through PCI-DSS compliant providers; we do not store full card numbers on our systems.
5. Your Rights
Canadian and EU residents may request access to, correction of, or deletion of their personal information at any time by writing to privacy@diplomatrides.ca.
6. Cookies
Our site uses essential cookies for session management and optional analytics cookies to understand site usage. You may decline non-essential cookies via our consent banner.
7. Contact
Questions? Write to privacy@diplomatrides.ca or call +1 416 555 0188.